what has happened with Tristar was something I've always tried to make our System Admins aware of and I've always tried to keep records of how backups were running. This server was in US based datacenter till April 2007 and then we got it moved in UK as all features and facilities over here were much better than what we could get in US.
Previous backup configuration for this server was on a US based backup server so those scripts remain intact while the other script that should have been there to make a backup on UK based backup server was never configured. We had a backup of the date on which the server was moved but that was too old and the latest one that we had was on US based server. date of that backup was 3rd June 2007 as per the cron notifications but it seems that the backup had some flaws due to the distance and slow network response. We use Rsync technology for backups and Rsync never fails if the network response is good.
Our guys have learnt a lesson now and they are finding it difficult to answer our management team. As a precautionary measure they have now configured daily remote backup ( UK Server ) for databases and 2 separate weekly backups which will run on Thursday and Sunday night.
Its really sad that RAID configuration didn't do much to help in this problem but there's nothing much for us to do now. We will add 1 month credit to accounts of the customers who have been victim of this problem.
I would like to request our old and Genuine customers to keep their trust in our company as similar incidence wont occur again. Though we don't advertise any sort of guaranteed backups with shared hosting plans but we care for your business and we will go beyond our ways to ensure safety and growth of your business / personal / family websites.
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