It now looks as if the storm is gradually fading insomuch as my sites are back online - albeit in a hopelessly old backup. This experience has left me somewhat bewildered in terms of what web hosting uk is actually providing.
So I would like to know:
1) What exactly is the freuqency of your backups?- and by backups I mean fully restorable content
2) How can it take in the region of 24-36 hrs to reinstate server content? I appreciate you have a lot of customers and a lot of content - but that amount of time is not really acceptable to anyone (including yourself I suspect)
3) Is this in any way related to the recent server move? Obviously I (an probably a few others) are a bit concerned that the move has resulted in a degradation of service rather than the opposite.
I hope you realise that I am taking the time to write this post because i actually rather like the hosting service you have provided so far, and that I prefer to stay with webhosting.uk.com. But it has to be on a basis where the information you get is trustworthy. I would have cut a lot of slack simply by finding a post in this forum explaining in some detail what has happened and what will happen next.
Anyway - sincerely do hope to hear from someone!