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Thread: Strange problems accessing my site/server

  1. #1
    acwatts is offline Senior Member
    Join Date
    Sep 2008
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    118

    Question Strange problems accessing my site/server

    A while ago my server went down, live chat told me someone was creating loads of connections (attacking the server) The server was shut down for the day to stop the connections.
    Once the site came back on line I was unable to access the site/server WHM or ftp from my ip address so had to use vpn software to use a different ip so I could access my site, I tried a trace route from my ip and it always stopped on the edge of Virgin media (My isp).
    Anyway I recently upgraded servers and as the new server was a different ip address I could access it again without needing ip hiding software. Everything was fine until this morning when all of a sudden I lost access to my site again, I tried the vpn ip software and was back on.

    The difference this time is, I can still do a complete trace route to my ip address, (although it does not show my domain with my ip address) I can still access WHM and use ftp all from my ip address. But I cannot access my site unless I mask my ip address.
    I am at a complete loss as to where to look to see why this is happening to me.
    Any suggestions, ideas to try to solve this mystery. ?

  2. #2
    WiPaul is offline new member
    Join Date
    Dec 2009
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    9

    Default

    Hello ,

    Is your IP a static IP , also let us know your IP address so that we can put the IP in the allow list of the firewall . We appreciate your Patience .

    Regards,
    WHUK-Paul.
    Dedicated Support Department.

  3. #3
    acwatts is offline Senior Member
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    Sep 2008
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    Default

    Quote Originally Posted by WiPaul View Post
    Hello ,

    Is your IP a static IP , also let us know your IP address so that we can put the IP in the allow list of the firewall . We appreciate your Patience .
    Hi

    Yes my ip is static, I have added it to my server allow list but it did not make any difference.

  4. #4
    acwatts is offline Senior Member
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    Sep 2008
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    Default

    My ip address is 86.3.5.133 please check that it is not blocked at your perimeter.

    Thanks

  5. #5
    Rsync-Wget is offline VPS Administrator
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    Aug 2009
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    Default

    Quote Originally Posted by acwatts View Post
    My ip address is 86.3.5.133 please check that it is not blocked at your perimeter.

    Thanks
    I have forwarded this issue to our senior network engineers for investigation and will update you as soon as receive any update from them.
    Regards,
    RsyNc-Wget
    VPS Support Team

  6. #6
    Rsync-Wget is offline VPS Administrator
    Join Date
    Aug 2009
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    29

    Default

    Hello,

    Our Network Engineers need some confirmation regarding your server, so I have generated a support ticket for you having Ticket ID HNP-68453-894. Please reply in your ticket so that we can proceed further accordingly.
    Regards,
    RsyNc-Wget
    VPS Support Team

  7. #7
    acwatts is offline Senior Member
    Join Date
    Sep 2008
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    118

    Default

    I have access again.

  8. #8
    Rsync-Wget is offline VPS Administrator
    Join Date
    Aug 2009
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    29

    Default

    Quote Originally Posted by acwatts View Post
    I have access again.
    Hello,

    Thanks for the confirmation.
    Regards,
    RsyNc-Wget
    VPS Support Team

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