Thanks for responding.
The first thing I would like to make clear is that I was not intending to single out Ross in any of this. His post was merely one of many I have seen from both sales and support staff mentioning the 100% uptime figure. So he should not be unduly criticised for his post alone.
As regards the ASA objecting to the term "100% Uptime SLA" I also cant understand why they would object to this as most professionals know this is simply a contract term and implies some sort of compensation if unachievable rather than a guarantee of 100% uptime.
Anyway, glad we have cleared up this "100% Uptime Guarantee" issue for your Cloud services and in saying that I will still probably go for Shared Cloud Hosting for my next purchase as the redundant nature of the cloud and the resource sharing capabilities should (hopefully) make it more reliable than your standard Windows/Linux shared hosting options.
Also due to the fact that, where applicable, I advise my clients to have two websites for their business(es) rather than one so that we can put them on separate servers to prevent a total shutdown of their operations should an error occur on a particular server. By utilising your Shared Cloud Hosting services I can in the future use that platform to further insolate my clients from any problem affecting just your standard hosting platforms (and vice versa).
Anyway, thanks and happy hosting people, time to get back to work